Refund policy

Refund policy — Winged Concepts LLC

We want you to be satisfied with your No-Slip Tool Bit.

How to request a refund
Email contact@wingedconcepts.com with your order number and a short note. There is no self-serve refund button in the order email — we handle refunds by email.

When to contact us
Request a refund within 3 weeks of the order date.

Unused items
If the bit is unused and in original condition, we will refund the product price. Return shipping is the buyer’s responsibility unless we shipped the wrong item or it arrived damaged.

Damaged or defective
If it arrives damaged or does not match the listing, email us photos as soon as you can (still within the 3-week window). We will refund or replace it; we may ask you to return the item at our expense.

Shipping
Shipping charges are refundable if we cancel before shipment or if we made an error. Otherwise shipping is generally non-refundable once the order has shipped.

How refunds are issued
Once we approve your request, we issue the refund within 15 business days to the original payment method. Shopify will email you when the refund is processed. Your bank or card issuer may take additional time to show the credit.

Questions
contact@wingedconcepts.com · wingedconcepts.com